Frequently Asked Questions

Typical setup takes 1-2 weeks. We handle the technical setup, configure your loan products, and train your team.

Yes. Kredible AI integrates with your existing phone system (VoIP/SIP). Customers call the usual number, and the AI handles the rest.

Of course. All data is encrypted, GDPR compliant, and can be installed on your own server (on-premise) for full control if requested. Data is never used for training public AI models.

We support all major German and Austrian loan products: Annuity Loans, Bauspar (Building Savings), KfW programs, Fixed-rate and Variable-rate options. Parameters can be modified anytime.

Yes. You can customize questionnaire processes, loan parameters, the AI's style (tone of voice), email templates, and operator approval levels.

The system seamlessly escalates to a human clerk. The operator can take over the chat or call live, and the AI summarizes what has happened so far.

The built-in OCR (optical character recognition) engine recognizes identity documents, income statements, and title deeds. Data is automatically extracted and validated.

Yes, the system has built-in calculators for German and Austrian regulations (e.g., KIM-V in Austria) that take into account current requirements.

Primarily optimized for German and Hungarian, but we support English and several regional languages, so it's excellent for an international clientele.

Yes, we can connect to almost any CRM (Salesforce, HubSpot, custom development) through our modern API interface for data synchronization.

We combine the most modern LLM (Large Language Model) models with ultra-low latency speech synthesis and recognition, so the conversation feels natural.

The AI monitors designated mailboxes, interprets the customer's intent, categorizes the letters, and automatically records attached documents to the given case.

You can see detailed statistics on conversions, average processing time, AI efficiency, and customer satisfaction.

Yes, the system can connect to your calendar (Google, Outlook) and independently book appointments for consultants based on available slots.

Our proprietary validation engine works with over 98% accuracy. In case of doubt, the system flags the data for manual check.

It depends on scalability but requires a modern virtualized environment. Our experts help in defining the specification.

We provide central updates for legislative changes, and you can also easily modify unique banking conditions on the admin interface.

We provide a custom demo and a Proof of Concept (PoC) phase where you can test the system with your own data and processes.

We provide a dedicated account manager, technical support, and continuous system monitoring for all our packages.

Yes, the AI manages co-applicants, guarantors, and mortgagors, initiating the appropriate data collection process for each person.

We have ready-made connectors for Salesforce, HubSpot, and Pipedrive, but we can also easily integrate with custom-built CRMs via our API.

Yes, our experts are experienced in integrating with legacy systems, whether through file-based data exchange or communication via intermediate databases.

As part of our Network and Banking packages, we offer custom API development to ensure the system fits perfectly into your internal workflows.

A dedicated integration engineer supports the process from planning and testing to go-live, ensuring a smooth data transfer.

Yes, the system is omnichannel: if a customer starts on the phone and later sends a document via email, the AI knows it's the same case and continues the communication accordingly.

The AI records the request, checks the advisors' calendars, and immediately offers the next available time slots or sets a reminder for the agent.

Yes, the system supports using email and chat templates that match your brand identity, so the AI communicates in your specific style.

Yes, every decision and calculation includes an 'AI thought process' log that shows the data used and the logical steps taken in detail.

The system features detailed role-based access control. Only authorized agents can see sensitive data, and every access is logged.

Data is encrypted both at rest and in transit using military-grade AES-256 and TLS 1.3 encryption.

Yes, Kredible AI is continuously updated to comply with the latest EU and national banking regulations, including data handling and credit scoring requirements.